HSG Advisors Publishes White Paper on Patient Attraction and Retention
HSG Advisors has published a white paper in Texas Healthcare Trustees' Governance Resources, Strategy.

HSG Advisors, a healthcare consultancy that supports health system leaders with data intelligence to strategically improve employed physician network performance, has published a white paper in Texas Healthcare Trustees' Governance Resources, Strategy. The publication outlines "Best Practices in Patient Attraction and Retention Growth Strategies" and was created to outline best practices for measuring, reporting, and building a comprehensive growth strategy as healthcare consumption continues to shift to a predominantly outpatient experience. 

Health systems continue to operate in a predominantly fee-for-volume world while slowly transitioning towards a fee-for-value environment. Having strategies to maximize the attraction of new patients and increase retention of current patients is critical if hospitals and healthcare systems are to be successful. To survive in both volume and value-based environments, organizations are looking for best practices to develop a strategy that supports each mode of operation while ensuring patients receive proper care at the right time and location. 

"True growth is going to be driven from the top down with physicians, advanced practice providers, service line leaders, inpatient and outpatient service operators, and front staff employees being the real change agents," stated white paper author and Managing Director at HSG Advisors, DJ Sullivan. "The groups must have consistent and reliable data on referral sources, geographic opportunities and influencers, and primary and urgent care needs if they are going to be able to make decisions that will support long-term organizational goals," Sullivan added. 

Best practices for hospitals and health systems to track success in both operating environments include having access to metrics that are easy to interpret and update. By identifying the right key performance indicators, healthcare executives can better ensure that patients receive timely and informed care while meeting goals that support patient attraction and retention.  

The HSG Advisors' white paper provides an outline of the following best practices for hospitals and healthcare systems as they navigate patient attraction and retention: 

• Referral Source Alignment — Top Feeding Specialties
• Market Attractiveness
• Patient Access
• Physician and Advanced Practice Provider Need
• Market Share (Inpatient, Outpatient, Ambulatory, and Physician Office)
• Market-Based Patient Share of Care
• Primary Care to Specialty Care Leakage
• Population-Based Share of Care
• Communication

For more information on applying the practices illustrated in the white paper to healthcare organizations, contact DJ Sullivan at 502-814-1198 or email [email protected]. The white paper "Best Practices in Patient Attraction and Retention Growth Strategies" is available for download at HSGAdvisors.com.

Glacial Multimedia and Dry Eye Access announce a new strategic partnership to assist eye care physicians with building their dry eye services. This opportunity features training from the successful industry leaders at Dry Eye Access, along with patient acquisition strategies from Glacial Multimedia.

Glacial Multimedia has supported Dry Eye University for over four years, making this new strategic partnership the next logical step. The strategic alliance will also optimize future participants' experience attending Dry Eye University.

Dry Eye Disease is among the world's most prevalent eye conditions. More women than men have Dry Eye Disease and its incidence rate increases with age. 

One in every eight adults, or 33 million Americans, has some form of Dry Eye Disease. Dry Eye is a disease, not a condition or simple inconvenience, affecting millions even if they may not know they have it. 

Yet, this complex, multifactorial, progressive, and chronic disease has historically gone underdiagnosed or undiagnosed. Now, Dry Eye Access seeks to change this by educating eye care professionals on creating new expertise around all aspects of Dry Eye Disease. Dry Eye Access is an educational resource for every member of the practice. From staff members involved in the care of dry eye patients to ophthalmologists, Dry Eye Access is an educational resource meant to support dry eye patients and their care.

Dry Eye Access is a subscription-based online education resource that helps eye care practices understand how to identify, diagnose, and treat patients with Dry Eye Disease.

According to Patti Barkey of Bowden Eye Associates, Dry Eye Access has relaunched its education and training portal with courses designed to get staff up to speed on discussing dry eye with patients.

The dry eye business segment can be an excellent revenue expansion area. Dry eye patients need care that is not elective. Having dry eyes can be frustrating, painful, and overwhelming to live with. 

Many have struggled for years, trying over-the-counter eye drops that have not done an adequate job. The dry eye category can be excellent for those who seek revenue-generation areas for their eye care practice.

Michael Dobkowski, of Glacial Multimedia Inc., says: "There are millions of people suffering from dry eye in the U.S., and this partnership will help patients find the practices with the best dry eye programs."

Both Dry Eye Access and Glacial Multimedia can help get a practice on the map. For those interested in becoming a certified Dry Eye Access Best Dry Eye Doctor, please complete the submission form to be considered for the program. 

The team, including various dry eye experts, will review the credentials of each practice evaluated. Please feel free to visit the new directory site for more information.

https://bestdryeyedoctors.com/

CodaPet announced that it is expanding its reach into the Oklahoma City region after a successful launch in Fresno, CA, earlier this year. The company provides peaceful in-home pet euthanasia through a network of compassionate and licensed veterinarians who offer end-of-life care for cats, dogs and larger animals at home. This is the best experience for pets and their families because their home is where they feel most loved and comfortable.

Responding to increasing demand, Dr. Karen Whala, Co-Founder of CodaPet, partnered with fellow veterinarians Drs. Gary and Bethany Hsia to increase access to compassionate in-home euthanasia.

"There is no greater final gift you can give your beloved pet than to carry out their wishes for a peaceful, pain-free, and stress-free transition in a familiar setting surrounded by everything they love and enjoy. As an in-home euthanasia veterinarian, I repeatedly hear the heartfelt gratitude and the relief a family feels when they have been able to grant their pet this gift. It is my wish that every family in the Oklahoma City area becomes aware of this option so they may provide a peaceful and compassionate end-of-life experience for their beloved pets when their time comes," says Dr. Whala.

Dr. Cristina White, a veterinarian with 17 years of experience, is the company's first local partner in Oklahoma City. "I am happy to partner with CodaPet because I strongly believe in the benefits of in-home pet euthanasia. It is a better option for pets, as most cats and dogs fear going to a vet clinic. In-home pet euthanasia helps both pets and their families find peace at this moment in life. It also eases much of the stress by allowing families to provide the best care possible in the comfort and privacy of their own home, in a peaceful manner," says Dr. White.

CodaPet offers an online price estimator that gives pet owners a quote before booking

How In-home Pet Euthanasia Works 

Through CodaPet's website, pet parents can easily book in-home pet euthanasia performed by a licensed vet.

● Before the appointment, the vet contacts the family to address any questions or concerns they might have. 
● The vet assists the family by going over the diagnosis and applying a quality-of-life assessment to objectively assess the pet's health and ensure there is no uncertainty about the need for euthanasia. 
● For those who need support with aftercare, CodaPet can also assist with transportation and cremation services.
● The visit takes, on average, one hour. Pet parents have a window of time to be with their pets privately before and after the euthanasia procedure. The vet only starts the euthanasia process when everyone is ready. This helps bring closure to all family members involved in the end-of-life care of a pet. 
 

$55 Million CalGrows Innovation Fund Image
Introducing the $55 Million CalGrows Innovation Fund from the California Department of Aging (CDA)

The California Department of Aging today announced the launch of the $55 Million CalGrows Innovation Fund, which is accepting applications from organizations to improve training and offer incentives for the direct care Home and Community-Based Services (HCBS) workforce and unpaid family and friend caregivers. Applications will be accepted through Dec. 2, 2022, at CalGrows.org.

In the coming years, California will face a labor shortage of up to 3.2 million paid direct care workers. The California Master Plan for Aging, in its fourth bold goal, "Caregiving That Works," is seeking to support California's unpaid family or friend caregivers, as well as the paid unlicensed direct care workforce. Part of the fourth goal is the launch of the Direct Care Workforce Training and Stipends Program: CalGrows. The Program will incentivize, support, and fund career pathways for direct care workers and family and friend caregivers.

The CalGrows Innovation Fund is accepting applications through Dec. 2, 2022, from diverse programs to train and incentivize direct care skills development, increase retention and job satisfaction, and provide career advancement opportunities for home and community-based direct care workers such as home care aides, care managers, dementia care specialists, activities coordinators, and many more. Organizations and consortiums with a presence in California that contribute to a culturally responsive workforce that serves the diversity of California's aging and disabled populations should submit their innovative training ideas. 

"Our goal is that the CalGrows program will provide the foundation for many positive outcomes for the direct care worker, starting with the training that's part of the CalGrows Innovation Fund," said California Department of Aging Director Susan DeMarois. "Improving the training available to direct care workers and family caregivers will help them deliver high-quality care to older adults and people with disabilities, ensuring improved health and well-being for all. Those improvements ultimately benefit all Californians."

"The CalGrows Innovation Fund phase of The Master Plan for Aging is an important and exciting step in the greater blueprint to build a California for All," said Secretary Mark Ghaly, California Health and Human Services Agency, who leads the Master Plan Cabinet Work Group. "We encourage all those developing innovative training and incentives programs for home and community-based direct care workers to apply for CalGrows funding."

The CalGrows Innovation Fund is administered by Cell-Ed, a global social enterprise. Important upcoming dates include:

• Applications Live: Nov. 7, 2022
• Q&A Webinar: Nov. 18, 2022
• Deadline for Applications: Dec. 2, 2022
• Announce Awards by Jan. 31, 2023
• Funded grant programs will begin no later than March 2023

The CalGrows Innovation Fund launch kicks off phase one of the CalGrows program. Phase 2 will feature training sessions and an incentive program for direct care workers starting in the first quarter of 2023. Please check the CalGrows.org website and register for regular updates.   

About The California Department of Aging 

Under the umbrella of the California Health and Human Services Agency, the California Department of Aging (CDA) administers programs that serve older adults, adults with disabilities, family caregivers, and residents in long-term care facilities throughout the State. These programs are funded through the federal Older Americans Act, the Older Californians Act, and the Medi-Cal program. To promote the Department's goal of every Californian having the opportunity to enjoy wellness, longevity, and quality of life in strong healthy communities, CDA actively collaborates with many other State departments (and other entities) on transportation, housing and accessibility, emergency preparedness and response, wellness and nutrition, falls and injury prevention, improving services to persons with dementia, reducing fraud and abuse, and many other issues. To learn more, visit www.aging.ca.gov.

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Apprentice.io
Apprentice.io Ranks 71st Fastest Growing Company within the Software & Services Industry on the 2022 Deloitte Technology Fast 500

Apprentice.io, which helps pharma manufacturers get medicine to patients faster, announced today it ranked 125th on the Deloitte Technology Fast 500, which ranks the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy companies in North America. Coming in at 71st within the Software Industry, this award recognizes the company's 1,159% growth rate and remarkable product velocity. This is highlighted in Apprentice's stellar Q3, which closed with 2.4x revenue growth year-to-date and 5x year-over-year revenue growth in spite of growing economic uncertainty.

"We are honored to make the Fast 500 list," said Angelo Stracquatanio, CEO & co-founder of Apprentice. "Our mission is to deliver one unified modern manufacturing platform to bring pharma into the cloud era. With the advent of new modalities like cell and gene therapies, it is critical to have the right technology that can handle complex manufacturing processes, scale up and down to varying batch sizes, and empower operators to execute within quality guardrails. Our growth rate reflects the life science industry's recognition that modern technology is critical for their future." 

Apprentice's award-winning Tempo Manufacturing Cloud platform is the first modern, cloud-based system of its kind built specifically for the life science industry. The platform empowers customers to replace their paper-based or legacy on-premise systems with modern, digital technology solutions.

Featuring a Laboratory Execution System (LES), Manufacturing Execution System (MES) and Augmented Work Instructions (AWI), Tempo's multi-package offering is designed to support all stages of drug manufacturing. This offers customers the flexibility to scale up from preclinical experimentation to commercial manufacturing across sites and teams. Cloud-native solutions like Tempo offer manufacturers the ability to make drugs faster and with higher quality across sites and teams.

Apprentice's cutting-edge digital solutions have been successfully deployed at over 200 manufacturing sites worldwide and serve preclinical and clinical stages, in addition to new cell and gene modalities. The company has also recently expanded to full-scale commercial manufacturing with some of the world's largest pharma companies.

"This year's Technology Fast 500 list is a true reflection of some of today's most determined and inspiring pioneers who have prospered by anticipating what's next, understanding what's needed to succeed and driving creativity forward," said Christie Simons, partner, Deloitte & Touche LLP and industry leader for technology, media and telecommunications within Deloitte's audit and assurance practice. "Representing all facets of technology, the winners have shown they not only have the vision but can also expertly manage their companies through rapid growth."

About Apprentice:

Apprentice helps life science manufacturers get treatments to patients faster. How? By providing one platform to turn molecules into medicine. Our Tempo Manufacturing Cloud lets you scale up and out with unprecedented speed and accuracy. From preclinical benchtop to large-scale commercial manufacturing, Tempo keeps your global teams connected, empowered, and in sync. Learn how leading companies like Catalent, Synthego, and Bristol Myers Squibb are using Tempo to scale from drug discovery to patient delivery faster at www.apprentice.io.

Accuhealth

Accuhealth today announced it ranked No.108 on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 28^th year. Based on revenue, Accuhealth's growth rate from 2018-2021 was 1,372%. 

"We are incredibly proud to be included on the Deloitte Technology Fast 500 list for the first time," said Stephen Samson, CEO of Accuhealth. "The significant revenue growth is a true testament to our commitment to innovation, the dedication of our employees, and our drive for providing the most-trusted and reliable remote patient monitoring solution on the planet. In only four years, we have on-boarded over 70,000 patients and we're still experiencing unprecedented growth. Being ranked as one of the fastest-growing tech companies in North America validates our efforts and affirms our position as an industry leader in remote patient monitoring, defying all odds as a boot-strapped company. Congratulations to all of the other companies who achieved such extraordinary growth."

"As the past year has shown us, innovation in important areas such as life sciences is critical to addressing infectious disease and other global health issues," said Paul Silverglate, vice chair, Deloitte LLP and U.S. technology sector leader. "In addition, technology must keep pace with ever-changing consumer and corporate demands for faster, safer, and more efficient solutions to new societal challenges. Each year I am in awe of the immense talent the Technology Fast 500 rankings reveal, confirming the winners' relentless pursuit of creativity and their ability to solve real-world problems that benefit us all."

"This year's Technology Fast 500 list is a true reflection of some of today's most determined and inspiring pioneers who have prospered by anticipating what's next, understanding what's needed to succeed and driving creativity forward," said Christie Simons, partner, Deloitte & Touche LLP and industry leader for technology, media and telecommunications within Deloitte's audit and assurance practice. "Representing all facets of technology, the winners have shown they not only have the vision but can also expertly manage their companies through rapid growth. We congratulate each winner on their impressive achievements." 

About Accuhealth 
Accuhealth empowers physicians with the right data to stay ahead of negative health outcomes to keep patients healthy, happy, and out of the hospital. Founded in 2018, Accuhealth is a leading healthcare technology provider of turn-key remote patient monitoring solutions worldwide, providing hardware, software, and first-line 24/7/365 clinical monitoring to physicians with real-time vital information and AI-enhanced data. Accuhealth's services yield improved outcomes, increased patient satisfaction, reduced costs for payors, and increased revenue for clinics. Accuhealth's touchpoints as a service makes remote monitoring a breeze for providers, their patients, and clinical staff. Accuhealth offers remote patient monitoring and chronic care management made easy and done right. Visit www.accuhealth.tech for more information.

About Deloitte
Now in its 28^th year, the Deloitte Technology Fast 500 provides a ranking of the fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies —both public and private—in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2018 to 2021. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a U.K. private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. In the United States, Deloitte refers to one or more of the U.S. member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

HealthMe (https://healthmedocs.com) announced today that the company was selected from an application pool of over 1,000 healthcare companies as a 2022 UCSF Rising Star in the Patient Cost Savings category.  Winners in multiple categories were announced live and in-person at the HLTH conference, which took place on Nov. 14 in Las Vegas. This distinction is especially meaningful as the Digital Health Awards honors outstanding health technologies and innovations dramatically transforming healthcare each year.

As a physician-founded company, HealthMe addresses the urgent needs of patients for transparently priced bundled care to overcome the gap between the patients and the providers that care for them. Uncertainty around medical prices is among the highest concerns faced by Americans in need of care. The HealthMe platform has increased access to needed care for direct-pay patients who often face limited options receiving the care they need. For providers, HealthMe provides a simple solution to transact transparently priced healthcare and creates a clear path to meet and exceed new regulatory requirements for transparent pricing. 

"We recognize there are few industries more complex than healthcare. While the actual provision of care is by default complex, access to and payment for that care should be simple. HealthMe accomplishes this by deploying consumer-friendly eCommerce storefronts directly to practice websites to accommodate direct-payers," commented CEO and founder Dr. Michael Havig. "We are honored to be recognized by UCSF for delivering meaningful cost savings and price transparency for thousands of patients."

"This year's incredible winners are mature digital-first companies contributing to reducing healthcare inefficiencies while bringing the latest in digital technologies to a sector that up until recently was considered a late adapter," said Mark H. Goldstein, Chairman, UCSF Health Hub.

About HealthMe™

Price transparency experts and transformers of the patient payment experience, HealthMe™ (https://healthmedocs.com) delivers an online platform that gives medical groups and practices a simple and proven solution to serve the growing population of Direct-Pay patients and health consumers. Founded and developed by doctors, HealthMe's revenue accelerator platform combines the best features of a consumer-friendly online marketplace with the security of a specialized healthcare payment processing solution. With validated success in automating the process of Good Faith Estimates (GFEs), HealthMe is the first company to provide GFEs in 11 languages. HealthMe helps patients find the best healthcare options while saving money on their care while streamlining administrative process for overburdened staff. 

About UCSF Health Hub: Digital Health Awards

Produced by UCSF Health Hub, the UCSF Digital Health Awards, now in its fourth year, is the leading awards show in the health tech industry awarding the next best products and technologies in the digital health space. 

PatientWing @ Broad Street Ministry
PatientWing team members volunteering at Broad Street Ministry, Q3 2022

VitalTrax LLC, DBA PatientWing is pleased to announce they joined Pledge 1%, a global movement to create a new normal for companies of all sizes and stages to have a positive social impact through their business. PatientWing joins over 12,000 companies around the world who have committed to Pledge 1% of either their product, profit, equity, and/or staff time to charities of their choosing.  

"Serving others and helping people is one of the reasons I wanted to work at PatientWing. I'm grateful to work at a company who actively supports giving back to the community and creates space for that intentionally," said Renee Roberts, Project Manager at PatientWing, and head of the Pledge 1% for the company.  

In 2022, PatientWing donated funds to World Central Kitchen, a nonprofit committed to providing meals to those in need after natural disasters and humanitarian crises; the funds were specifically earmarked for World Central Kitchen's efforts to feed those impacted by the Russian invasion of Ukraine in March of this year. In Q2, the company donated their time to support the work of MANNA through food preparation for the organization. MANNA is a Philadelphia-based nonprofit providing healthy meals to those suffering from serious illness.  

PatientWing supported The Lincoln Center, a nonprofit in the Philadelphia area, with a financial donation in Q3 to support their innovative services for individuals and families. In late September, PatientWing staff volunteered at Broad Street Ministry's Sanctuary Lunch Service, serving meals to those in need. Broad Street Ministry is committed to helping Philadelphians living in deep poverty stabilize their lives through meals and social services. 

"Our mission at PatientWing is to transform how patients participate in clinical trials and help bring new medicines to market faster and improve the quality of life for many in the process. Our employees are passionate about our mission, and their passion to help others extends to their communities and beyond. Our 1% pledge is the company's commitment to support those efforts," said Zikria Syed, Co-founder and CEO.   

ABOUT PATIENTWING 

PatientWing is on a mission to transform how patients participate in clinical research and increase participation in clinical trials. Their focus is enhancing the quality of life for more people by bringing better, more effective treatments to rare disease and oncology patients faster. They do this every day by transforming the relationship between patients, research sites, and sponsors, enabling them to build lifetime relationships with each other. For more information about PatientWing, please email [email protected]. To discuss volunteer opportunities in the Philadelphia region, please contact Renee Roberts, [email protected].  
 

ABOUT PLEDGE 1% 

Pledge 1% is a global movement that inspires, educates, and empowers every entrepreneur, company, and employee to be a force for good.